Refund Policy
Last updated: 24 May 2026
This policy explains when refunds apply for services provided by Nomad Logistic Solutions ("Nomad"), how to request a refund, and the timelines involved.
1. When refunds apply
You are eligible for a full or partial refund in the following situations:
- Cancellation before pickup. If you cancel before a rider has been dispatched, you get a full refund.
- Cancellation after dispatch but before pickup. A ₦1,500 cancellation fee may be deducted; the remainder is refunded.
- Failed delivery due to Nomad's fault. If we cannot complete the delivery because of rider unavailability, vehicle breakdown, or operational issues, you receive a full refund and we work with you to reschedule at no additional cost.
- Lost package. If a package is confirmed lost while in our custody, you receive a full refund of the delivery fee plus compensation for the package value, subject to the limits in our Liability Disclaimer.
- Damaged package. If a package is damaged in transit due to mishandling, you receive a partial or full refund of the delivery fee plus compensation for damaged contents, subject to the limits in our Liability Disclaimer.
- Double-payment or system error. Any duplicate or erroneous charge is refunded in full.
2. When refunds do not apply
Refunds will not be issued in the following situations:
- Recipient was unavailable or refused the delivery (a return-to-sender fee may apply).
- You provided incorrect pickup or drop-off details.
- You provided incorrect recipient contact information.
- The package contained prohibited items (see Terms of Service) and was refused or surrendered.
- Delivery was delayed due to traffic, weather, security incidents, or other circumstances outside our reasonable control.
- You changed your mind after the package was successfully delivered.
3. How to request a refund
Contact us within 7 days of the booking date with:
- Your order ID (format: NM-YYYY-XXXX)
- The reason for the refund request
- Any supporting evidence (photos of damage, transfer screenshot, recipient confirmation, etc.)
Contact via:
- Email: support@nomadlogisticsolutions.com
- WhatsApp: +234 703 237 8388
4. Refund timeline
- Review: We review every refund request within 2 business days.
- Approved refunds via Paystack: Funds typically appear in your account within 5–14 business days, depending on your bank.
- Approved refunds via bank transfer: Funds are sent within 3 business days to the account you originally paid from.
- Disputed claims: Where evidence is unclear, we may request more information or take longer to investigate (up to 14 business days).
5. Promotional codes and discounts
If your order used a promotional code:
- Refunds are calculated on the actual amount paid (post-discount), not the pre-discount price.
- The discount portion is not separately refundable as cash.
- Promo codes consumed by a refunded order are not automatically restored to your account.
6. Insurance and high-value items
Important: Our standard liability limit for any single package is the lesser of the declared value or ₦50,000. If you are shipping items worth more than this, you must declare the value at booking and arrange additional insurance with us in advance. Without prior insurance, the standard limit applies.
7. Changes to this policy
We may update this Refund Policy at any time. Material changes will be posted on this page with a new "Last updated" date.
8. Contact
Nomad Logistic Solutions
RC 3093520
Phone: +234 703 237 8388
WhatsApp: +234 703 237 8388
Email: support@nomadlogisticsolutions.com