Liability Disclaimer

Last updated: 24 May 2026

This disclaimer sets out the limits of liability of Nomad Logistic Solutions ("Nomad", "we") for packages, shipments, and services. By using our services, you accept these limits. Please read this carefully — high-value or sensitive shipments require special arrangements.

1. General limitation of liability

Maximum liability per package: the lesser of the declared package value or ₦50,000, unless additional insurance has been arranged in writing before pickup.

This limit applies to all claims for loss, damage, theft, or delay, regardless of cause, except in cases of proven gross negligence or wilful misconduct by Nomad staff.

2. What we are NOT liable for

Acts outside our reasonable control (force majeure)

Traffic, road closures, or fuel shortages
Severe weather (heavy rain, flooding, harmattan dust storms)
Civil unrest, protests, or security incidents
Government action, lockdowns, or regulatory orders
Strikes, riots, or industrial action
Pandemic-related restrictions
Network outages affecting Paystack, banking, or our communication tools

Items we do not cover

Cash, currency notes, or cheques
Gold, jewellery, watches, or precious stones above ₦100,000 without prior written insurance
Original documents (certificates, passports, deeds) — we recommend you keep copies before sending
Perishable food beyond the agreed delivery window
Live animals (unless arranged in advance)
Items prohibited under our Terms of Service
Indirect, consequential, or punitive damages (e.g. lost business opportunities, emotional distress)

Customer-caused problems

Wrong pickup or drop-off addresses provided
Wrong recipient phone number provided
Recipient unavailable or refusing delivery
Inadequate packaging by the sender resulting in damage
Mis-declared package contents or value
Delays caused by waiting for the recipient or unavailable building access

3. Damage in transit

You must report damage within 24 hours of delivery, with photographs, the order ID, and a description of the damage. Late reports may not be considered. Damage from inadequate packaging by the sender is not Nomad's responsibility.

4. Lost packages

If a package cannot be located after reasonable search efforts (typically 5–10 business days from pickup), we will declare it lost and process compensation in line with our Refund Policy and the liability limits above.

5. High-value items and insurance

If your package is worth more than ₦50,000: declare the value at booking and ask about additional insurance coverage. We can arrange coverage up to ₦500,000 per package for a small premium. Without prior insurance, the ₦50,000 standard limit applies regardless of actual value.

6. International shipments

For international shipping (handled through partner carriers like DHL, FedEx, or NIPOST):

The liability terms of the carrier apply in addition to Nomad's terms.
Customs duties, taxes, and import fees are the responsibility of the recipient.
We cannot guarantee delivery times across borders due to customs and carrier handovers.
Items prohibited in the destination country are the sender's responsibility — we will refuse shipments we identify, but the sender remains liable for any consequences.

7. Service guarantees

Nomad does not guarantee specific delivery times. All time estimates are best-effort. Stated arrival windows are not contractual commitments unless explicitly agreed in writing for premium services.

8. Recipient identity verification

Riders may ask for identification at drop-off. We are not liable for losses arising from a recipient refusing to confirm their identity, or from a third party falsely claiming to be the recipient.

9. Communication and tracking

WhatsApp messages, SMS, and email updates are sent on a best-effort basis. We are not liable for missed messages caused by network issues, blocked numbers, or full inboxes. Customers are responsible for checking the tracking page using their order ID.

10. Online payment disclaimer

Payments processed through Paystack are subject to Paystack's own terms and security measures. Nomad does not store card or bank credentials. We are not liable for issues caused by Paystack downtime, failed transactions on Paystack's side, or fraudulent activity on the customer's own payment account.

11. Indemnity

By using our services, you agree to indemnify and hold harmless Nomad Logistic Solutions, its staff, and contractors from any third-party claims arising from:

Prohibited or illegal items you submitted for delivery
Inaccurate information you provided
Misuse of our services
Violation of these Terms or applicable law

12. Changes to this disclaimer

We may update this disclaimer at any time. Material changes will be posted on this page with a new "Last updated" date.

13. Contact

Questions about coverage, claims, or insurance?

Nomad Logistic Solutions
RC 3093520
Phone: +234 703 237 8388
WhatsApp: +234 703 237 8388
Email: support@nomadlogisticsolutions.com